VIEW COPA STC

Scheduling

Select your desired age group and date using the Scheduling Tool below to see all available session types for that day, making it easier to find the perfect option. Once you’ve chosen a session, simply click on it to be redirected to Day Smart, where you can quickly finalize your booking. Streamlining your scheduling has never been simpler!

* Please note that the calendars above provide an overall summary of offerings for the month but are not updated after the schedule release, so they may not reflect current availability for booking. Please refer to the Scheduling Tool, or Day Smart for the most accurate and up-to-date session options.

Managing your Schedule at COPA STC

Tips & Tricks

Here are some tips and tricks we’ve learned to help you manage and get the most out of your athlete’s schedule at COPA STC. These are our recommendations to make scheduling as smooth and efficient as possible.

When is the best time to book sessions?

You can book sessions at times that work best for your family’s schedule. Some members prefer to book the entire month as soon as the schedule is released, while others book weekly or even daily. Additionally, many members drop sessions up to 24 hours before their start time, so new availability often opens up the day before.

Time of Purchase

The timing of your membership purchase can impact the number of sessions initially available. Since schedules are published on the 15th of each month, purchasing a membership mid-month or later may make it seem like there are fewer options. Rest assured, once the next month’s schedule is released, you’ll have access to plenty more session offerings.

How Can Age Level Graduation’s Affect Booking?

An Age-Level Graduation can impact scheduling if you’d like your athlete to age up before a schedule release to book sessions in their new age group for the upcoming month. Once you’ve submitted a request for an Age Level Graduation, you’ll need to book all sessions in your athlete’s current age group through the end of the current month. After the Graduation has been processed, you’ll only be able to book sessions in the new age group and you’ll no longer be able to make any scheduling adjustments for the remainder of the current month. You are not required to age up immediately at the start of a season and may remain in your athlete’s current age group until their actual birthday; however, please be aware that there may be limited session availability if you choose to age up mid-month or towards the end of the month.

Overtraining & Risk of Burnout

While we understand your desire to make the most of your unlimited membership, we’d like to gently remind you of the risks associated with overtraining. Pushing too hard without adequate rest can lead to fatigue, increased risk of injury, and overall burnout, which can hinder your athlete’s progress. We recommend taking into consideration your athlete’s other activities, practices, game schedules and level of engagement to make informed decisions about how many sessions to book, ensuring a healthy balance between training and recovery for long-term success.

Overbooking, Overlapping Bookings & Schedule Monitoring

We closely monitor each athlete’s schedule, and if we notice that a member is consistently booking a large number of sessions at the time of a schedule release but only attending 50% or less by the end of the month, the Member Services Team will reach out to you. Additionally, any members who consistently book sessions that overlap by more than 5 minutes will have their schedules manually adjusted to remove these bookings. If we notice a recurring pattern of these booking behaviors with the same member, the Member Services Team will reach out to address the issue, and additional fees may be added to their account. We encourage all members to only book sessions they plan on attending to ensure equal scheduling opportunities for everyone.

Schedule Release

The schedule for the upcoming month is released at 9 AM on the 15th of every month. If the 15th falls on a weekend or a closure date, the schedule will be published at 9 AM on the next business day. To make the most of your scheduling, we recommend booking your athlete’s preferred 1-2 weekly sessions that align best with your schedule during the 48 Hour Scheduling Restriction. Once the 48-Hour Restriction is lifted, you can then book any additional sessions you may want to add to your schedule.

Curriculum Considerations

When booking sessions, it’s important to consider the curriculum to ensure a well-rounded training experience for your athlete. If you book 2-3 of the same session type back-to-back, they will likely cover the same curriculum, which could lead to redundancy and potential burnout. To avoid this, if you are booking multiple sessions in one day, plan to book a variety of different session types to keep your athlete engaged, challenged, and excited about their training.

Tips for Successful Scheduling
  1. Book sessions that your athlete enjoys and/or that the Assessment recommended for them.
  2. Don’t book more than one of the same session types in the same day.
  3. Focus on a specific training theme each month. For example, focus on Finishing one month, then Passing & Ball Control the next, and then Speed & Running for the following month.
  4. Consider booking Gameplay whenever possible! The game is the best teacher and these sessions allow your athlete to be creative and confident in trying skills they’ve learned in sessions.
Locations of Sessions

Session locations are not visible when booking online. We do not share this information as locations can frequently change based on factors like coach availability, technology issues, or class sizes. To ensure fairness and flexibility, we encourage members to book sessions based on the type rather than the location.

Session Availability

Many members drop sessions 1-2 days before their scheduled time, which often creates last-minute availability. If you’re having trouble booking your desired sessions a week or more in advance, we recommend checking back the night before or the day of, as additional spots frequently open up.

How often is the Scheduling Tool updated?

The scheduling tool above updates approximately every 30 minutes, so there may be instances where a session appears available but is no longer open by the time you log into Day Smart, as it may have been booked in the meantime. To avoid missing out, we recommend booking sessions as soon as possible once you see availability.

Training in the Appropriate Level

Grouping athletes into training levels based on their Assessment ensures that sessions are appropriately challenging and tailored to each athlete’s skill and development needs. While Day Smart allows permission to book into lower levels, staying within your assigned training level promotes optimal growth for both your athlete and their peers. If preferred soccer sessions aren’t available at your level, Athletic Performance Sessions are a great alternative, as they are not level-specific and still support overall development.

Benefits of PDF Calendars

The PDF copies of the calendar on this page are a great resource for families building schedules for multiple athletes at once. They’re especially helpful for planning and preparing your bookings in advance of the schedule release, making the process more efficient. You can also find printed copies of these calendars available at the front desk for added convenience.

FAQ

Scheduling Policies

How do I register for sessions?

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You can register for a session at COPA STC through your member account on DaySmart Recreation. Login to your account HERE. Once you are logged into your account, follow the steps below to register.

 

  • 1. Select the Register Tab
  • 2. Make sure you select the appropriate person from the drop down in the box “Who are you registering?
  • 3. Select the program box based on the age of the athlete you are registering. Example: 9-11yrs
  • 4. Select VIEW next to the type of session you are looking to book. Example: Gameplay, Soccer Training, Specialized Clinic
  • 5. Select Register to see days and times available. There is a day and time listed here but this is NOT the only day and time available- you need to select register to see all the offerings. NOTE: There is a price listed here but once in your cart you will not be charged if you already have a membership.
  • 6. Select the days and times you would like to register your athlete and proceed to checkout. Once you have booked, you can see all of your upcoming sessions in your Activities tab.*Please reference the following videos for some helpful registration tips and to avoid some common pitfalls.

    www.copastc.com/booktrainingsessions-video

What happens if I book Overlapping Sessions?

We monitor members who book sessions that overlap by more than 5 minutes as well as members who consistently book overlapping sessions on a daily basis, and we will manually remove these sessions from their schedule. If we notice a recurring pattern of overlapping bookings with the same member, the Member Services Team will reach out to address the issue, and additional fees may be added to their account. We appreciate your cooperation in maintaining a smooth scheduling process for all members.

What happens if I can’t attend a session I am registered for?
As all members at COPA STC are allowed unlimited sessions during a week, we ask that athletes only register for sessions they will attend. A $20.00 No Show Fee will be charged to the credit card on file the day following the class that was unattended. We understand circumstances may arise which would prohibit an athlete from attending a session. In this case, you are allowed to drop a session that your athlete is registered for up to 24 hours before your scheduled session begins. The $20.00 No Show Fee will only be charged for absences for sessions that have not been attended or for sessions that have been cancelled with less than 24 hours-notice. You can drop your session through the activities tab in your account dashboard.

 

  • 1. LOGIN to your DaySmart Recreation Account
  • 2. On the left-hand side of your dashboard, find the ‘Activities’ Tab
  • 3. Under ‘My Upcoming Events’ find the session that you are unable to attend
  • 4. Select the DROP option under the date of the session
  • 5. Please double check that you have selected the correct date and time and select Drop Event to confirm. (Once you have dropped a session, you lose your place in that session. You will need to re-register for the session through your membership portal if you decide at a later date to attend.)


* Your membership portal will only allow you to drop sessions that are included at no additional cost with your membership. If you have paid an additional amount for a session, you must fill out the Account Request Form found on the copastc.com website requesting a cancellation no less than 24 hours prior to your session to receive a refund for the additional cost of the session. Any no shows for sessions you have paid an additional amount for without a submitted Account Request form or a form submitted less than 24-hours prior to the start will not be refunded and the cost of the session will be forfeited.

When is the schedule released?

On the 15th of each month, the following schedule is released on DaySmart. If the 15th falls on a weekend or a facility closure date, the schedule will be released on the next business day. During the first 48 hours of a schedule release, we impose a scheduling restriction.

Can I request a session I don’t see listed in your schedule?

Not finding a session that works with your schedule? We are monitoring capacities and doing our best to add sessions when needed. However, if there is a day or time that you would love to see us offer, please fill out our Member Session Add Request Form and we’ll do our best to accommodate.

CLICK HERE TO FILL OUT FORM

What is 48 Hour Scheduling Restriction?

We understand that not every parent can access the computer at 9am to book sessions when a schedule is released. To ensure that all members have an equal opportunity to schedule their preferred sessions, we limit each member to a maximum of two sessions per week for the upcoming month during the first 48 hours after the schedule is released. After this period, the restriction is lifted, and all members can schedule as many sessions as they intend to attend. However, if a member exceeds the two-session limit during the initial 48-hour window, their schedule will be removed, and their booking privileges will be suspended for up to 7 days.

What is the No Show and Late Drop Fee?

A $20.00 Fee will only be charged for sessions that have not been attended or for sessions that have been cancelled with less than 24 hours-notice.

Do you provide exceptions for illness?

Each member in good standing is provided up to 5 Late Drop Exemptions (refunds) per calendar year. Exemptions (refunds) will not be granted for any other reason, such as being stuck in traffic, a parent being stuck at work, vacation, conflicting schedules, or any other non-medical related reason.

 

To be eligible for a refund of the late drop fee, all prerequisites must be met:

  • 1. You must fill out the form within 72 hours of the session start time. Late submissions will not be considered, no exceptions. If you email us, call us, or fill out any other form, your request will not be processed.
  • 2. The session must be a late drop and not a no-show. Any no-shows will automatically be denied.
  • 3. You must have available exemptions.
  • 4. The form must be accurately completed with no errors. We will not process resubmissions.
  • 5. A doctor’s note indicating that the athlete was sick or injured on the day of the session must be uploaded. The doctor’s note must be dated accurately with the correct athlete’s name.
  • 6. You must be a respectful member and in good financial standing. Our staff reserves the right to deny any request in the event you or your family is disrespectful to our staff, the facility, or our membership community.

*Please note that failure to meet any of the prerequisites above will make you ineligible for a refund. This refund policy exceeds what is stated in the membership agreement that you signed. Exemptions will not roll over year to year. COPA STC reserves the right to retract this member benefit at any time without notice.

What are COPA STC’s holiday closures?

In accordance with our operational schedule, please note the planned closure dates for membership training at COPA STC, arranged chronologically:

  • Martin Luther King Jr. Day
  • Presidents Day
  • Easter Sunday
  • Memorial Day Weekend (Saturday – Monday)

Thereafter, the center will be closed from July 1st to July 7th. This is our annual summer hiatus, during which we undertake essential maintenance and technology upgrades, while also providing our hard-working staff with a well-deserved break.

Following our summer closure, please take note of the following dates:

  • Labor Day
  • Halloween
  • Thanksgiving Week (Wednesday – Friday)

To round out the year, COPA STC will be closed from December 24th to January 1st for the holiday season. This period will also be used for facility upkeep, technological updates, and to give our staff time off to rejuvenate.

Additionally, COPA STC will close membership training for three other days during the year for staff development purposes. The dates for these closures will be announced well in advance.

Please note that these dates are planned closures. However, COPA STC reserves the right to close membership training for other reasons at its discretion. We understand that this might cause some inconvenience, and we appreciate your understanding as we work towards creating a better training environment for our valued members.

SESSION

ADD REQUEST

Don’t see a session on the day and time that works for you? Take a moment to fill out our Session Add Request Form. We will do our absolute best to make sure you have a variety of training options here at COPA STC.

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